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Help Center
Frequently Asked Questions
Everything you need to know about service, scheduling, pricing, and what we haul. Search a keyword or pick a topic below.
General Questions
What services does The Trash Porters provide?
We offer a full range of waste management, junk removal, and hauling services:
- Residential & commercial trash collection
- Bulk item and junk removal
- Event waste management
- Trash Valet for apartments & condos
- Property cleanouts & eviction cleanups
- Yard waste removal & recycling solutions
- Short-distance moving & hauling (1–2 bedroom homes)
- Furniture pickup & delivery
How does The Trash Porters compare to companies like 1-800-GOT-JUNK or Waste Masters?
Unlike large national franchises, we’re locally owned and community-focused — which means personalized service, competitive pricing, and faster response times than the big names.
Scheduling & Booking
How do I schedule a pickup or moving service?
Do I need to be home for a pickup or delivery?
No — as long as you give us access to the designated pickup/drop-off area, we can handle everything.
How far in advance do I need to book a service?
We recommend booking at least 24–48 hours in advance to ensure availability, though same-day pickups may be possible depending on our schedule.
Pricing & Payments
How much does junk removal cost?
Starting at $150/load or $189/hour (2-hour minimum). That includes labor, hauling, and proper sorting per DSWA/DNREC guidelines.
How much does short-distance moving & hauling cost?
For 1–2 bedroom homes, pricing starts at $189/hour with a minimum booking time. Furniture pickup & delivery rates vary by distance and item size — contact us for a quote!
Do you offer free estimates?
Yes! We provide free, no-obligation estimates for all services.
What forms of payment do you accept?
Cash, credit/debit cards, and digital payments (PayPal, Zelle, Venmo, and more).
Junk Removal & Moving
What items can The Trash Porters remove?
We haul away household junk & furniture, appliances & electronics, yard waste & construction debris, office & commercial cleanouts, and bulk trash & event waste.
What items do you NOT take?
For safety, we cannot remove hazardous materials (chemicals, gasoline) or medical waste & biohazards.
How does your valet trash service work?
For apartments & condos, we provide door-to-dumpster and door-to-landfill trash valet collection. Residents place their bags outside their doors at a set time, and our team handles the rest!
Do you offer furniture pickup & delivery?
Yes! We provide local furniture pickup & delivery for heavy or bulky items — whether you’re buying from a store or moving something across town, we’ve got you covered.
Business & Event Waste
Do you provide event waste management?
Yes! We offer custom waste solutions for festivals & community gatherings, corporate events & trade shows, private parties & weddings, and pop-up shops.
Can businesses hire The Trash Porters for regular service?
Absolutely — we offer weekly, bi-weekly, and custom waste pickup schedules for businesses, property managers, and HOAs.
Other Questions
Do you recycle?
Yes! We prioritize eco-friendly disposal — recycling whenever possible and donating usable items to local charities.
What areas do you serve?
We primarily operate in New Castle County, Delaware and surrounding areas. Contact us to check availability in your location.
Why should I choose The Trash Porters?
Locally owned & community-focused, affordable & transparent pricing, fast & reliable service, and eco-friendly, responsible disposal.
How can I contact The Trash Porters?
Still have questions?
We’re happy to help — reach out and we’ll get you a fast, no-obligation answer.